REFUND & CANCELLATION POLICY

Thank you for shopping with Servius Infotech Pvt. Ltd.. We are committed to providing high-quality products and ensuring customer satisfaction. Please take a moment to review our Refund and Cancellation Policy.

1. General Refund and Return Policy

We understand that sometimes products do not meet your expectations. As a result, we offer a 7-day return policy from the date of the original purchase, under the following conditions:

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Return Window: The product must be returned within 7 days of the original purchase date.
• Product Condition: The product must be in its original, sealed condition and packaging. Products that have been opened, used, or damaged may not be eligible for return.
• Proof of Purchase: You must provide proof of purchase (such as an invoice, order confirmation, or receipt) to initiate a return.

Return Process

If the above conditions are met, please follow these steps to return your product:

1. Send the Product: Return the product to the address mentioned in your purchase invoice. Ensure the product is securely packaged to avoid damage during shipping.
2. Inspection: Once we receive the returned product, we will inspect it to ensure that it meets our return criteria (sealed condition, undamaged, and unused).
3. Credit Note: If the product passes inspection, we will issue a Sales Return Credit Note, which can be used towards future purchases with Servius Infotech Pvt. Ltd.

2. Non-Returnable Items

Some products are specially ordered, customized, or tailored to meet specific customer needs. These products are not eligible for return or refund under any circumstances.

• Special Orders: Any products that have been specifically ordered, customized, or made-to-order for the customer cannot be returned.
• Exclusions: Please verify the return status of each item before purchasing to ensure it falls within the returnable category.

3. Cancellation Policy

Once an order is placed and confirmed, cancellations are accepted under the following conditions:

• Cancellation Window: Cancellations are only accepted before the product is shipped.
• How to Cancel: To cancel your order, please contact our Customer Support team immediately at [Insert Contact Email] or [Insert Contact Phone Number]. If the order has already been dispatched, we will not be able to process the cancellation.

4. Refund Process

Once we approve a return, we will process a refund via a Sales Return Credit Note. Unfortunately, we do not offer direct cash refunds. You can use the credit note for future purchases on our website.

Refund timelines may vary depending on the payment method used, but please allow up to 14 business days for the credit to reflect in your account.

5. Shipping Costs

• Return Shipping Costs: You are responsible for all return shipping costs. These costs will not be reimbursed by Servius Infotech Pvt. Ltd.
• Tracking and Insurance: We recommend using a trackable shipping method and purchasing insurance for your return. Servius Infotech Pvt. Ltd. is not responsible for lost or damaged packages during the return shipping process.
• Original Shipping Fees: Shipping charges incurred at the time of the original purchase are non-refundable.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of receiving the item. We will provide further instructions for the return or exchange process.

7. How to Contact Us

If you have any questions or need assistance with the return, refund, or cancellation process, feel free to reach out to us:

• Email: shop@servius.in
• Phone: 0755-4203580
• Business Hours: Monday to Friday, 11:30 AM - 08:00 PM (Excluding Holidays)

8. Modifications to This Policy

Servius Infotech Pvt. Ltd. reserves the right to modify or update this Refund and Cancellation Policy at any time. All changes will be reflected on this page with the updated date. Please review this policy periodically for any updates.

By placing an order with Servius Infotech Pvt. Ltd., you agree to the terms of this Refund and Cancellation Policy.